Privacy Statement & Policy
Introduction
Please read through this privacy policy carefully so that you understand what information we, STUDYMALAYSIA SDN BHD (SM), collect through our websites/education fairs/education events/career workshop/education related printed publications/course enquiry form/career interest survey form/education research form, and what we do with that information.
We are committed to protecting your personal data and respecting your privacy. We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) including the 2024 amendment.
1. Collection of Personal Data
We may collect personal data when you:
- Submit inquiries through our websites.
- Submit inquiry form through our lead generation campaigns.
- Submit Course Application Form to universities and colleges.
- Register for education fairs, seminars, webinars, contests, workshops other education activities.
- Download education guides or course guidance materials.
- Attend Career interest assessments or surveys.
- Attend Course interest assessments or surveys.
- Participate in competitions or promotional campaigns or other marketing research efforts.
- Subscribe to newsletters or updates.
- Subscribe to SM membership form.
- Submit forms through landing pages, social media platforms (e.g., Facebook lead forms).
- Other information voluntarily provided by you.
2. What Data We Collect
We may collect the following personal data from you when you use our services, website, or communicate with us:
2.1 Basic Personal Information
- Full name (as per identification document).
- Identification card number (NRIC) or passport number.
- Date of birth and age.
- Gender.
- Nationality / citizenship.
- Contact details: phone number (including WhatsApp), email address, and mailing address.
- Social media handles.
2.2 Education-related Information
- Current school or educational institution.
- Academic history and qualifications (e.g., SPM, STPM, A-Levels, diploma, degree).
- Examination results and transcripts.
- Course preferences and study interests.
- Career interests and learning goals.
2.3 Technical Data (collected automatically when you visit our website)
- IP address.
- Browser type and version.
- Device information.
- Cookies and tracking technologies.
- Website usage data (pages visited, time spent, etc.)
2.4 Communication Data
- Records of your inquiries, messages, and correspondence via phone, email, WhatsApp, or social media.
- Any information you voluntarily provide during consultations or counselling sessions.
2.5 Race / Ethnicity Data (collected only with your explicit consent)
- Race / ethnicity (only where required for specific institutional applications or scholarships that request this information)
2.6 Special Circumstances
We may collect additional information from you if required for specific services (e.g., scholarship applications, special intake). In such cases, we will notify you of the specific data needed and the purpose at the time of collection.
3. What We Do With Your Personal Data
We collect, use, and process your personal data for the following purposes.
- Respond to your inquiries and fulfill your requests for information regarding courses and institutions.
- To provide counselling and consultation services.
- Process your applications for admission to educational institutions.
- Providing information about universities, colleges, and study programmes.
- Arranging counselling or consultation regarding study options.
- Inviting you to education fairs, seminars, or webinars.
- Providing career guidance resources.
- Manage your account and our relationship with you.
- Conduct internal research, analysis, and surveys to develop and improve our services, user experience, and reporting purposes.
- To send you information about educational programmes, newsletter, education updates, scholarships, and events, our services via email, SMS, WhatsApp, telephone, or social media.
- To share your personal data with our?sponsors, advertising partners?and collaborative universities so they can contact you directly with their own educational activities, promotions and offers.
- Institutions to respond to your course inquiries, eligibility and fulfill your further study requests.
- To personalize the content and advertisements you see on our website, based on your usage patterns (where technically implemented).
- To disclose your personal data to regulatory authorities, government agencies, or law enforcement.
4. Protection of Personal Data
Your Personal Data is important to us. SM will take every reasonable care and precaution to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers.
5. Retention of Personal Data
Your personal data will be retained only for as long as necessary to fulfill the purposes stated in this Privacy Policy or to comply with legal and regulatory requirements.
When the data is no longer required, reasonable steps will be taken to securely delete or anonymize the data.
6. Change of Personal Data and Opt Out
At any point in time, should you wish to update your personal data or opt out from our email/sms/mailing list, you may submit such a request to STUDYMALAYSIA via?post, or email at the following contact details:
STUDYMALAYSIA SDN BHD
60-3, Jalan PJU 1/3B,
Sunwaymas Commercial Centre,
47301 Petaling Jaya, Selangor, Malaysia.
Whatsapp:
/
Email: [email protected]
7. Third-Party Websites
Our website may contain links to third-party websites such as university websites or partner platforms.
We are not responsible for the privacy practices or content of these external websites.
Users are encouraged to review the privacy policies of those websites.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.
Any updates will be posted on this page.
Yours faithfully,
StudyMalaysia Team
Last Updated: 20 March 2026
